Microsoft Dynamics CRM Online is a cloud offering. What exactly does this mean? And what are its implications?
Cloud Service
Cloud means the Internet and cloud services are provided by software applications that reside on Web servers instead of on the customer’s local server or desktop. Even data might reside on Web servers. In an extremely “cloudy” environment, customers might require only workstation terminals with Internet access.
Microsoft Dynamics CRM Online is a cloud service. The service clients can be Outlook, Web or even offline meaning that data can be stored locally as needed. You can sign in to the service using your Windows Live ID and 5 gigabytes of storage is available.
The CRM provides features that support Marketing, Sales and Service. Features also include the capability for customizing the system and workflow to your requirements and synchronizing offline / online. Up to 200 workflows and 300 custom entities are supported.
Implications of Putting the Service on the Cloud
Putting a service on the cloud has several implications:
The software will always be up-to-date; you don’t have to purchase the latest version when it is released
You can access the application (and the data if it is also on the Web) from anywhere with Internet access; there is no need to work from your office
Application and data can usually be accessed through multiple Web compatible devices such as mobile computing devices and smartphones
Cloud services are usually offered on a monthly subscription basis; Microsoft Dynamics CRM Online comes at $34 per month under a special offer valid until June 30, 2011 (as against the standard price of $44 per month)
Monthly CRM subscriptions eliminate the need to incur substantial initial expenditure that is typically involved in purchasing software outright. Request a quick estimate of Microsoft Dynamics CRM's cost.
Service Level Agreements (SLA’s) ensure guaranteed uptimes so that you can access the service at practically all times
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